Shipping Policy

Shipping Policy – Shivandita

Thank you for shopping with Shivandita. We are committed to delivering your products in the best condition and within the promised time.

Order Processing

All orders are processed within 1–3 business days (excluding Sundays and public holidays).

Once your order is shipped, you will receive an email or SMS with the tracking details.

We use Shopify to process all orders and Shiprocket for fast and reliable delivery across India.

Shipping Time

Metro Cities: 3–5 business days

Other Locations: 5–8 business days

(Delivery time may vary due to unforeseen circumstances such as weather, courier delays, or festivals.)

Shipping Charges

Shipping is completely free on all orders. No additional shipping fees are charged at checkout.

Cash on Delivery (COD)

COD is available on selected pin codes..

Tracking Your Order

Once dispatched, you’ll receive a tracking link via SMS/Email.
You can also track your order anytime through the Shiprocket tracking page or your order confirmation email from Shopify.
For any assistance, please feel free to contact us.

Delays or Issues

If your package is delayed or lost in transit, we will work with Shiprocket and the courier partner to resolve the issue.
Please allow us 3–5 working days to investigate.

Packaging

We use eco-friendly and secure packaging to ensure your product reaches you safely and in excellent condition.

Return & Exchange Policy

Returns:
Returns must be requested within 2 days of delivery, including the day of delivery.
To initiate a return, please contact us with your order details.
All return pickups are arranged through Shiprocket.

Exchanges:
Exchanges must be requested within 5 days of delivery, including the day of delivery.
Exchange pickups are also processed via Shiprocket.

Returned or exchanged items must be unused, with tags, and in original packaging.

Contact Us

For shipping or return queries, reach out to us:
Email: support@shivandita.com
WhatsApp: +91-7976132146
Instagram: @shivandita